D.- If a passenger cancels a journey, the following refund policy applies:
1.- More than 96 hours before departure: no cancellation fee.
2.- Between 96 and 16 hours before departure: 30% cancellation fee.
3.- From 16 hours before departure until departure time: no refund.
4.- Tickets whose travel date has been changed are non-refundable.

E.- All passengers and vehicles must arrive at the terminal with their ticket 2 hours before departure. Failure to do so may result in missing the journey.

F.- Each foot passenger may carry up to two pieces of hand luggage. Additional luggage will be subject to an extra cargo charge.

G.- Departure and arrival times may be changed or cancelled due to force majeure or unforeseen circumstances. In such cases, the company is not required to compensate passengers.

H.- Vehicle dimensions must be entered accurately when purchasing a ticket. Any differences detected at boarding may result in additional charges and, if sufficient space is unavailable, the vehicle may not be able to travel. In such cases, no refund will be issued.

I. Passengers are not permitted to move around the ferry deck during loading or unloading unless instructed to do so by deck personnel.

J.- The maximum permitted vehicle height is 4.15 meters. Vehicles exceeding this height cannot be boarded and no refund will be issued.

k.- The transport of hazardous cargo of any kind is prohibited.

l.- The company is not responsible for lost or stolen personal belongings.

M.-Due to differences in vessel capacity on the Fiordo Largo – Caleta Gonzalo section of the bimodal route, two ferry runs may occasionally be required. This may result in an approximate waiting time of 1 hour and 30 minutes. As there are no basic services in the waiting area, passengers are advised to bring sufficient food and drinking water.

M.- Each passenger must have a valid ticket when boarding. Tickets may be collected from any of our offices.
Tickets must be presented whenever requested by SOMARCO staff and must be kept by the passenger until the journey is complete.

N.- The ticket is valid only for the vessel, date, time and passenger indicated on it and is non-transferable.

O.- The following requirements apply when traveling with pets:
1.- Pets must be properly restrained and muzzled while in vehicles, except for guide dogs.
2.- Pets remain the responsibility of their owners at all times.
3.- Pets may travel inside vehicles or pickup trucks, properly restrained, or in a suitable and secure pet carrier appropriate for their size.
4.- Pets may use designated outdoor common areas. They are not permitted inside the passenger lounge, except for guide dogs accompanying their owners and with the corresponding identification.

To facilitate access to the passenger lounge for passengers with reduced mobility, the Kotaix ferry is equipped with a mechanical transfer chair designed to assist passengers up the stairs.

If you require this assistance, please inform our staff before boarding so that we can provide the necessary support and make your journey on board more comfortable.