Frequently Asked Questions

What does “bimodal” mean?

It means that the journey combines two modes of transport within the same itinerary: two ferry sections and a short road section, all coordinated under a single ticket and one integrated operation.

First, you’ll travel by ferry for 3 hours and 45 minutes from Hornopirén to Leptepu. You’ll then disembark and travel 10 km by road from Leptepu to Fiordo Largo. Finally, you’ll board a second ferry for an approximately 45-minute journey from Fiordo Largo to Caleta Gonzalo.

Important: only one ticket is required, and it is valid for both ferries.

How early should I arrive?

Please arrive 2 hours before your scheduled departure to ensure an orderly and safe boarding process.

Can I travel with pets?

Requirements depend on the route and type of vehicle. Small pets must travel in a kennel or pet carrier. Larger pets must remain in the vehicle under the owner’s supervision. Please check the specific requirements for your route when purchasing your ticket.

What is the luggage policy?

Each foot passenger may carry up to two pieces of hand luggage. Additional luggage will be subject to an extra cargo charge. Oversized or commercial cargo may require prior authorization.

What happens in adverse weather conditions?

Departure and arrival times may be changed or cancelled due to force majeure or unforeseen circumstances. In such cases, the company is not required to compensate passengers.

What documents do I need to purchase a ticket?

• Vehicle registration or vehicle documents
• ID card and/or passport for everyone traveling in the vehicle
• Email address
• Telephone number

How many times can I change my travel date?

Only once. A single date change is permitted and must be requested no later than 24 hours before departure.

What documents do I need to board?

You must have your boarding ticket, either digitally or in print.

You will also need:
- ID card or equivalent.
- Proof of purchase or booking.
- Vehicle documents, if applicable.

Can I change or cancel my ticket?

Please refer to our Commercial Terms and Conditions.

Are there services on board?

Our ferries offer staff assistance, safe passenger areas and panoramic views throughout the journey. The Kotaix ferry, which operates the Hornopirén – Leptepu section (a 3-hour and 45-minute ferry journey), also offers cafeteria and food sales services.

Can I travel without a vehicle?

Yes. All subsidized routes allow foot passengers.

What types of vehicles can board?

- Car (Jeep, SUV, Sedan, Station Wagon)
- Bicycle
- Bus
- Truck
- Truck with Trailer
- Semi-Trailer Truck
- Pickup Truck
- Dual Rear-Wheel Pickup Truck
- General Cargo
- Trailer
- ATV
- Van (5 LM)
- Machinery
- Minibus
- Motorcycle / Scooter
- Motorhome
- Bike Rack
- Van

What is the difference between Resident and Non-Resident fares?

Fares are divided into two categories: Resident and Non-Resident.

Resident fares apply to residents of the municipalities of Hualaihué, Chaitén, Futaleufú and Palena in Palena Province, Los Lagos Region, and to residents of the Aysén Region, provided they are included on the official list supplied to the operator by the corresponding Regional Secretariat.

The list must be updated at least every six months and may be updated by the corresponding Regional Secretariat or Technical Counterpart.

All other passengers pay the Non-Resident fare.

What is a Commercial Fare?

It applies to additional sailings that the operator may provide during High Season in response to increased demand. These sailings do not receive the government-subsidized fare.

At what age is a passenger considered a senior citizen? Do children pay?

Passengers aged 65 and over are considered senior citizens and pay 50% of the passenger fare. All passengers pay a fare. Children under 2 years of age pay CLP 1,000. Discounts apply only to subsidized sailings.

Passengers with Reduced Mobility

If you require assistance, please notify us in advance by email, including your travel date and vehicle license plate number. This allows us to inform the crew in advance so they can provide the necessary assistance and make your journey on board more comfortable.